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Payment Assistance Programs

Everyone needs a little help sometimes. National Grid has several programs available to income eligible families and customers to help them meet their energy needs. For some programs you may be required to complete a Financial Statement questionnaire.

Monthly Bill Discounts Available 
Eligible customers can receive a monthly bill credit through our Energy Affordability Program. This monthly bill credit is automatic with the receipt of a Home Energy Assistance Program (HEAP) payment. HEAP applications are accepted in mid-November. You must re-apply annually and quickly before funds run out. To learn about HEAP and other programs you may qualify for see below or contact 1-866-305-1915.

Home Energy Assistance Program (HEAP) – typically available November - March
This federally funded program helps income eligible households pay their home heating bills.  It is not a loan and you do not have to pay it back. 

There are two parts to HEAP

  • Regular HEAP - qualifications are based on household size and income
  • Emergency HEAP - qualifications are based on household size and income 

AND customers must have a utility shut off notice

Customers who receive SNAP (Food Stamps) may be automatically signed up for Regular HEAP; to receive an Emergency HEAP benefit you must apply. 

Please bring the following information with you when you apply for HEAP:

  • Current National Grid (or other utility/fuel bill)
  • Valid Social Security Number
  • Final Disconnection Notice or other shut-off notice (if applying for E HEAP)
  • Recent pay stub for the most recent (4) weeks or other proof of your household’s total gross income (filed federal tax return, including all applicable schedules if self-employed or receiving rental income), Interest/Bank/Dividend or Tax statement.
  • Proof of Residence (water, sewer or tax bill, copy of lease with address, mortgage payment book, current rent receipt showing your name and address or statement from Landlord)
  • Documents identifying each household member (Driver’s license, photo id, US Passport or Naturalization certificate, school records, or birth certificates and validated social security card)
       To replace a lost NYS birth certificate visit New York Vital Records
  • Proof of qualified alien status if you are not a US citizen

For more information about HEAP, visit the New York State Office of Temporary and Disability Assistance website,  New York State myBenefits, or call the HEAP hotline at 1-800-342-3009. You may also contact your local Department of Social Services.

Care & Share
A National Grid program administered by HeartShare Human Services of NY that helps qualified households meet their home heating needs. To qualify for a $200 grant, you must be a National Grid customer whose household meets the income guidelines of the Home Energy Assistance Program (HEAP). Customers may apply once per year when they have exhausted all HEAP assistance. For more information on how to apply, please see HeartShare Human Services website.

Temporary Assistance
Assistance offered by New York State, through local Departments of Social Services, to help qualified residents facing emergency situations.

For more information about Temporary Assistance, visit the New York State Office of Temporary and Disability Assistance website, New York State myBenefits, or contact your local Department of Social Services.

Medical Emergency and Life Support Protection Programs
If you or a member of your household uses life sustaining equipment or has a serious illness or injury (as certified by a medical professional), and your utility service is at risk, we can offer protections from disconnect.  We also offer an outage notification and special electric meter tagging to those using life support equipment.  For more information please call 1-800-642-4272.

Consumer Advocates
Our Consumer Advocates assist and provide protections to National Grid’s most vulnerable customers.  They specialize in assisting those struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.  Call 1-800-642-4272 to connect with your local Consumer Advocate.